“It’s not surprising to see the preference for receiving updates through text messages continue to rise, but only 3 percent of customers indicate they receive text message updates,” said Chris Sutton, vice president of J.D. Power’s U.S. automotive retail practice. “Correcting that disconnect by adding more text message capability should be a priority with a service operation.” No mention on how Tesla's network of stores
is faring compared to typical dealerships. The most bleak outlook was again for Fiat Chrysler, with the survey’s bottom four spots filled up by Dodge, Ram, Jeep, and Fiat. Chrysler managed to escape from making the bottom five spots an FCA family reunion because of Mazda, which slotted above Dodge. Get it together FCA.